Return & Refund

Tried it on and changed your mind? It happens.
At BUNKA, we want you to feel good about what you buy, so we’ve kept our return and refund process simple and fair.

Return Timeframe

You can request a return or exchange within 14 days of receiving your order or making an in-store purchase.

What Can Be Returned

To be eligible for a return or exchange, items must:

• Be unworn and unused
• Have all original tags attached
• Be returned in original packaging
• Include proof of purchase

A quick heads-up:

• Discounted items are final sale
• Undergarments and jewellery cannot be returned or exchanged for hygiene reasons

Refunds and Exchanges

You can choose from the following options:

• Refund to your original payment method
• Store credit
• Exchange for another item, subject to availability

If the new item costs more, you’ll just need to pay the difference.

Refunds are processed after we receive and inspect the returned item.
Please allow up to 14 business days for the refund to reflect, depending on your bank and public holidays.

Delivery Charges

Delivery charges are refunded only if:

• Your order was lost
• Your order arrived damaged
• The wrong item was sent to you

How to Request a Return or Exchange

For in-store purchases
Visit your nearest BUNKA store with the item and receipt.

For online orders

• Log in to your account at www.bunka.store
• Select the item you want to return or exchange
• Follow the return instructions and print the shipping label sent to your email
• Pack the item securely and send it back

All online exchanges are issued as store credit, after which a new order can be placed.

Items being returned are your responsibility until they reach BUNKA, so please pack them carefully.

Damaged or Lost Items

If your order arrives damaged or doesn’t arrive at all, please email us at
info@bunkakw.com and we’ll sort it out.

Need Help?

Still have questions?
Reach out to us via live chat or email us at info@bunkakw.com. We’ve got you.